What we never use AI for
- Deciding who gets help. No AI system decides, scores, ranks, or screens whether a family receives assistance from us. People make those decisions.
- Standing in for a person in a hard moment. If you reach out to us in a crisis or about a safety concern, a human reads it and a human answers.
- Medical, legal, or financial advice. We do not use AI to produce advice for your individual situation, and nothing on our site is a substitute for a licensed professional.
- Publishing on its own. Nothing an AI tool produces goes onto our website, into an email, or onto social media without a person reading it first.
- Inventing people or stories. We do not generate fake testimonials, fake reviews, or AI images of families and present them as real people we serve.
- Profiling. We do not use AI to build profiles of individual families, donors, or volunteers.
How a human stays in the loop
Every piece of AI-assisted work passes through a person before it goes anywhere. That review is not a skim. The reviewer is responsible for the accuracy of what goes out, which means:
- Every factual claim, statistic, dollar figure, and program detail is checked against the original source.
- Every link is opened and confirmed to go where it says it goes.
- Anything about a real person, organization, or partnership is confirmed by someone who actually knows it to be true.
- The final wording is ours. If a draft does not sound like us or does not say what we mean, it gets rewritten.
A named person is accountable for each published piece. We do not treat "the AI wrote it" as an explanation for an error. If we get something wrong, we correct it and say so.
Your information and AI models
This is the part we hold hardest.
We do not enter sensitive personal information into AI tools. That includes names, addresses, phone numbers, email addresses, the content of your messages, health or pregnancy information, information about your children, immigration status, financial details, and anything else that could identify you or your family.
When we analyze our own program data to understand what families need, we work with information that has been aggregated or stripped of identifying details first. Counts, not people.
Where we do use AI tools in our work, we use business or nonprofit accounts whose terms state that what we put in is not used to train the provider's models, and we do not turn on features that would allow our inputs to be used for model training. Consumer versions of these tools, where inputs can be retained and used to improve the model, are not used for foundation work.
None of the information you give us is ever sold, shared, or handed to an AI company to train on. That is covered further in our privacy policy.
When we will tell you
- If you are ever talking to an AI system instead of a person, we will say so clearly at the start and give you a way to reach a human. Today, our messaging and our contact form go to people.
- If we release a full video or a piece of music made with an AI generator, we will say it was made with AI.
- If you ask whether AI was involved in something we sent you, we will tell you honestly.
We do not put a badge on every graphic or blog post that an AI tool helped produce. A person made the decisions, checked the facts, and put their name on it, so it is our work and our responsibility either way.
The tools we use
Before we start using an AI tool, we read its terms. We look specifically at whether our inputs are used to train the provider's models and how long the provider keeps them. A tool that fails that check does not get used for foundation work. We name the specific tools we use in our formal policy, which you can request below.
Who is responsible
Our board of directors is responsible for this policy. Everyone who works or volunteers with Nexus Point, including contractors, is expected to follow it. We will review it at least once a year, and sooner if the law or our tools change in a way that matters.
Where this policy stands
This is a preliminary policy. It reflects how we already work, and it has not yet been formally adopted by our board of directors. We will update this page when it is.
If we get it wrong
If you believe we published something inaccurate, or that your information was handled in a way this policy does not allow, tell us. Email contact@nexuspointfamily.org. We will look into it, tell you what we found, and fix what needs fixing.
Want more detail?
This page is the plain-language version, and it is public. If you need something more specific than what is here, ask us for our formal AI policy and we will send it. Our bylaws and IRS documents are available the same way. See policies and disclosures for the full list.
Contact
Questions about how we use AI can go to contact@nexuspointfamily.org and a real person will get back to you. If your question belongs with someone specific, reach them directly:
- Finances and donations. Jewell, jewell@nexuspointfamily.org
- HR and volunteers. Zoey, zoey@nexuspointfamily.org
- Programs and partnerships. Kaylynn, kaylynn@nexuspointfamily.org