Who we are
Nexus Point Family Foundation is a grassroots 501(c)(3) nonprofit (EIN 41-2558619). This policy explains what information we collect when you use nexuspointfamily.org and our tools, and how we handle it.
What we collect
- Account information. If you create an account to post or claim items or to message, we collect your email address and a password (stored securely and never visible to us), plus any display name you choose.
- Things you post. Items you share, events you submit, and any details or contact information you choose to include in them.
- Messages. The content of messages you send to other members through our messaging tool.
- Forms. Information you enter in our contact form or petition, such as your name, email, and zip code.
- Email updates. If you ask us to email you updates, we keep your email address, the date you signed up, and the exact wording you agreed to. We record that wording so we can always tell you why you are hearing from us. We also keep the state you told us if you gave one, and if you signed up from one of our county pages we note that state and county, so we know roughly which part of the country to keep useful. We do not record a street address or anything more precise than a county.
- Basic technical data. Standard server logs that hosting requires, such as the time of a request. We do not use advertising or cross-site tracking cookies.
- Renewal reminders. If you ask us to remind you before a benefit renews, we keep your email, your state and county, the names of the programs you chose, and the dates you gave us, plus the exact consent wording you agreed to. We never ask for case numbers, income, or documents. Every reminder carries a link that changes or stops them.
- Agency requests. When a verified agency posts a request on the Family Barter System, the board shows the organization's name, county, and what is needed. We ask agencies not to include anything that identifies the family, and we take down a request that does. The agency's staff account is tied to the organization in our database so we know who may post.
- Burden survey. If you fill in the survey about dealing with a benefits office, we keep your answers, the program, and the state and county you typed, and nothing else: no name, email, address, cookie, or device identifier. The answers are reported only as county and program totals.
- Usage counts. We count how the site is used, in our own database: which pages, counties, categories and listings get used, which searches find nothing, and when someone posts an item, claims one, signs the petition, subscribes, or clicks through to donate. These counts carry no cookie, no IP address, no account, and no identifier of any kind, so they cannot be traced back to you and two counts can never be tied to the same person. We keep them so we know what families are looking for and where the directory falls short. We do not use Google Analytics or any other analytics service.
How we use it
- To operate the resource map, Family Barter System, events board, and messaging.
- To connect you with other members when you choose to share or claim an item.
- To keep the community safe, including reviewing reports and removing bad actors.
- To respond to you when you contact us or sign a petition.
- To send email updates, but only to people who asked for them. Signing the petition or using the contact form does not put you on the email list.
- To show the organizations that sponsor a county page how often that page and its listings were used, as counts only. A sponsor never sees who used the page, because we do not know.
What we never do
We never sell, rent, or trade your personal information. We do not run advertising on the site, and we do not load third-party advertising trackers. Your data is not a product here.
Service providers we rely on
To run the site we use a small number of trusted third-party providers for things like website hosting, our database and secure sign-in, and donation processing. They only process your information to provide their service to us, never for their own purposes. We never sell or share your data for marketing, and payment details for donations are handled directly by our payment processor and are not stored by us.
If you comment on our social media
On Instagram and Facebook we sometimes ask people to comment a word, like ITEM or EVENT, when they want a link to one of our boards. If you do that, we read your comment so we can answer it, and we send you the link you asked for.
What we receive from Instagram is the text of your comment and an internal reference to it. Instagram does not hand us your name or your profile unless you are an account we run ourselves. We keep a record of which comments we have answered, so that nobody gets the same reply twice, and that record holds the comment text and the date rather than anything about you.
We reply only to people who commented on our own posts, only about the thing they asked for, and only once. Commenting does not put you on our email list, and we do not use it to build any kind of advertising audience. If you would rather we deleted the record of your comment, email contact@nexuspointfamily.org.
Cookies
We use the essential cookie needed to keep you signed in to your account. Our search ads run on a Google Ad Grant, and the Google Ads tag on the site can set a cookie so that Google can count whether an ad click led to a donation, a listing, or a petition signature. We do not use analytics or cross-site tracking cookies, and we never build an advertising audience from anything you do here.
Children and teens
Our mission serves families raising children, but accounts and messaging are for adults 18 and older. We do not knowingly collect personal information directly from children. If you believe a child has given us information, contact us and we will remove it.
Your choices
You can ask us to show you, correct, or delete the personal information tied to your account at any time. You can stop using your account whenever you like. To make a request, email contact@nexuspointfamily.org.
Every email update we send has an unsubscribe link at the bottom, and one click takes you off the list. If the link ever gives you trouble, email us and a real person will do it for you. You do not need to explain why, and leaving the email list does not affect your account or anything else you use on the site.
Security
We take reasonable steps to protect your information, including secure sign-in and access controls on our database. No online service can promise perfect security, so please share only what you are comfortable with, especially in messages.
Changes to this policy
If we make a meaningful change, we will update the date at the top of this page. Continued use of the site after a change means you accept the updated policy.
Contact us
Questions about your privacy? Email contact@nexuspointfamily.org and a real person will get back to you.